THE BESTSHORING ARCHITECTURE™
TECHNOLOGY & AI
TECHNOLOGY & AI
TECHNOLOGY & AI
Strategic Clarity
What does our strategy require?
PEER DECISION
PEER DECISION
MUTUAL
CONSTRAINT
Location
Strategy
Where should work live?
Delivery
Model
Who should do it?
Same floor · Same strategic tier · Sequencing depends on binding constraint
Operating Model
How should it be organized?
THE STARTING POINT
Before choosing where or who, define what your strategy actually requires.
Cost reduction? Market access? Risk diversification? Talent acquisition?
The answer shapes every decision below.
THE LOCATION SPECTRUM
Onshore · Nearshore · Offshore · Hybrid
Where work lives is a design decision,
not a default. Geography determines
cost structure, talent pool, time zones,
and regulatory exposure.
Constrains and is constrained by Delivery Model.
THE MODEL SPECTRUM
BPO · Shared Services · GBS · Hybrid
Who does the work determines how much
control, flexibility, and institutional
knowledge you retain. Each model carries
different risk and scalability profiles.
Constrains and is constrained by Location Strategy.
WHERE DECISIONS BECOME REALITY
Governance, process design, SLAs, reporting structures, escalation paths.
This is where the upstream decisions become operational reality.
THE STRUCTURAL RULE
Governance defines how peer decisions interact, who sequences
first, and what constraints bind.
Without it, the architecture has no load-bearing capacity.
THE ENABLING INFRASTRUCTURE
Not a fourth option. The infrastructure that makes
every location and every delivery model perform.
Spans all levels of the architecture.
WHAT IS BESTSHORING?
A strategic approach to determining where work should live,
who should do it, and how it should be organized.
Not a flowchart. An architecture.
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© 2026 The JR Moore Group, Inc.
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