Most bestshoring assessments ask the wrong question. They focus on "where should work live?" when the real question is "what makes your operation ready to support any location decision?" The Six Dimensions of Bestshoring Readiness™ framework provides a systematic approach to evaluating operational maturity across six interconnected dimensions.
I recently had the pleasure of attending the CSCMP South Florida Roundtable’s panel on Florida’s evolving regulatory landscape. Kudos to Megan Smith, VP of Programs, and the organizing team for bringing Fernando Valle and Amanda Fraser from Colodny Fass to share insights on how legislation, insurance, and local regulations impact logistics operations. One insight from
The Insight Technology is not a fourth location option alongside onshore, nearshore, and offshore. It is the layer that determines whether every other decision compounds or stalls. Digitization and AI readiness are not the same thing, and the distance between them is where large automation programs go to die in pilot purgatory. Five diagnostic questions
A Fortune 100 strategic account was supported by four shared service centers with four different operating models. The fragmentation was invisible until it wasn't. Here's how a center of excellence approach delivered 35% SLA improvement and transformed customer confidence.
Operational metrics are green. Customer satisfaction is red. Article 5 of The Six Dimensions of Bestshoring Readiness explores the dangerous gap between service delivery performance and customer outcomes—and how to close it before renewals get harder.
Why Centralized Rate Quote Management Is a Game-Changer in Air and Ocean Freight In the fast-moving world of freight forwarding, rate quoting often makes or breaks customer relationships and margin protection. Yet many organizations still rely on decentralized processes that vary by region, silo, and even individual employees. That leads to inconsistent pricing, slow responses,
Balancing Innovation, Partnerships, and Performance in the Americas This past Wednesday I had the chance to sit in on the session “The Adaptive Supply Chain: Balancing Innovation, Partnerships, and Performance in the Americas” at Transport Logistic Americas and Air Cargo Americas. Adam Basson of FlexChain Holdings, Megan Smith of PACKgistics, and Richard Richardson of CSCMP
The Insight Governance is not control and it is not reporting. It is the machinery that decides whether you can act inside the window that matters or spend that window seeking permission. Three conditions determine which: clarity that enables speed, flexibility that prevents lock-in, and future-readiness that lets you adopt what comes next. Strong governance
The Insight Talent readiness is not a retention problem or a training budget question. It is whether your people model can still scale once automation removes the work it was built around. Three conditions separate talent models that flex from those that break: teams built for tomorrow’s work, leadership that operates as partners rather than
When Technology Moves Faster Than Teams I’d like to recognize Praveena Menon for her recent insights on upskilling and reskilling in today’s rapidly evolving workplace. Praveena brings a unique and valuable perspective to this conversation. As an HR Advisor, Executive Coach, and former Senior Director of HR at DHL Global Forwarding with over 13 years
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The JR Moore Group provides bestshoring strategy for freight forwarders, 3PLs, and logistics providers. Where work lives. Who does it. How it is organized.