Four fragmented centers, one strategic account: a center of excellence lifted SLA compliance 35 percent and customer satisfaction 15 points.

One file, one owner in Bogota: 70 percent KPI improvement, 20 percent faster response, more than 60 percent labor savings, 1.2 million dollars annually.

A regional shared service center rebuilt as a global operating model: 25 percent lower cost, 60 percent faster processing, stronger SLA compliance.

Why C-Suites Can’t Ignore Tariff Compliance When I read Cynthia Allen Schenk’s recent post on tariff classifications, one line stood out: “The tariff classification system we use today is decades old. It’s outdated, overly complex, and difficult to digitize.” She’s absolutely right. Every global logistics executive knows that trade compliance begins with deceptively simple questions:

The JR Moore Group at SSOW Americas 2025 I’m pleased to share that I will be speaking and moderating at the upcoming Shared Services & Outsourcing Week (SSOW) Americas, taking place in Houston, September 15 to 18, 2025. This year’s theme is particularly timely: how organizations can design and execute global process strategies that not

How Bestshoring, Shared Services, and AI Are Closing the Freight Forwarding Talent Gap In today’s freight forwarding market, one challenge keeps rising to the top of every executive conversation: the freight forwarding talent gap. Whether it’s finding skilled operations staff, maintaining compliance expertise, or onboarding tech-savvy team members, the reality is the same, talent is

Robots aren’t replacing humans, they’re redefining careers. As automation reshapes global supply chains, the real question isn’t if your operating model should evolve, but how fast. Is your support structure built to scale with AI-driven workflows? Are your shared services still stuck in a pre-digital mindset? Are you offshoring by habit… or bestshoring by design?

Global logistics is evolving faster than ever. It’s no longer just about physical movement, it’s about the smart orchestration of data, decisions, and processes that make global supply chains run smoothly. Increasingly, the enablers of this shift are rooted not in trucks or terminals, but in the structure of our shared services and third-party support

A few weeks ago, I was on a call with a senior executive at a global logistics firm… someone who’s no stranger to disruption. They were recounting when a sudden port closure sent their team into a tailspin. Freight got rerouted, customer escalations spiked, and their internal support operation was well… completely overwhelmed. Not because

Let’s talk about the elephant in the boardroom: your shiny hybrid work model isn’t working like it used to. For a while, “hybrid” was the magic word that kept everyone happy. Employees felt trusted. Leaders felt flexible. Productivity metrics didn’t tank. Everyone called it “the future of work” and patted themselves on the back. Fast