Having spent years navigating the evolving landscape of logistics and offshoring, I’ve seen how seemingly abstract trade policies can send ripples through supply chains, impacting bottom lines in ways most wouldn’t expect. And right now, those ripples are evolving into waves, directly challenging US BPO strategies. It’s making me wonder, are we all truly prepared

Remember that famous political mantra? “It’s the economy, stupid.” Well, in our brave new world of whirring robots and self-learning algorithms, I’d like to propose a slight, albeit crucial, edit: “It’s the people, stupid.” Yes, I’m looking at you, AI, automation, and all your digital brethren. You’re dazzling, you’re efficient, and you can probably calculate