The Insight Most delivery models were designed for conditions that no longer exist, and the cost of that gap shows up as margin erosion long before it shows up as a decision. Seven strategic triggers signal when a support model has stopped fitting the business it serves, from portfolio shifts and M&A to location viability

How Bestshoring, Shared Services, and AI Are Closing the Freight Forwarding Talent Gap In today’s freight forwarding market, one challenge keeps rising to the top of every executive conversation: the freight forwarding talent gap. Whether it’s finding skilled operations staff, maintaining compliance expertise, or onboarding tech-savvy team members, the reality is the same, talent is

Global logistics is evolving faster than ever. It’s no longer just about physical movement, it’s about the smart orchestration of data, decisions, and processes that make global supply chains run smoothly. Increasingly, the enablers of this shift are rooted not in trucks or terminals, but in the structure of our shared services and third-party support

A few weeks ago, I was on a call with a senior executive at a global logistics firm… someone who’s no stranger to disruption. They were recounting when a sudden port closure sent their team into a tailspin. Freight got rerouted, customer escalations spiked, and their internal support operation was well… completely overwhelmed. Not because

Let’s talk about the elephant in the boardroom: your shiny hybrid work model isn’t working like it used to. For a while, “hybrid” was the magic word that kept everyone happy. Employees felt trusted. Leaders felt flexible. Productivity metrics didn’t tank. Everyone called it “the future of work” and patted themselves on the back. Fast

The world’s top 3PLs know that the real cost savings don’t come just from moving freight faster, they come from how well you structure your support operations behind the scenes. When  recently ranked the world’s leading third-party logistics providers by their combined Shared Service Center (SSC) and 3rd party BPO footprint, not just raw revenue.

Nearshore and offshore are not competing philosophies. They are location strategies with distinct strengths, trade-offs, and use cases. This article breaks down what each model actually delivers, where each fits within logistics and shared services operations, and how to decide. Based on 35 years in logistics operations and The Bestshoring Architecture framework.

If you read my last post, “Tariff Turbulence: Short-term Shocks, Long-term Shifts, ” you’ll know I don’t believe in panic, but I do believe in being prepared. The latest waves of tariff uncertainty are once again testing the nerves of logistics providers. And from where I sit, after 30+ years navigating global logistics and the

Global logistics doesn’t take weekends off, and neither should your support model. If you’re in the 3PL space, and you’ve got clients across continents, customs zones, and time zones, it’s time to stop thinking of offshore support as a cost play and start seeing it as a strategic weapon. Here’s what I mean: Global Networks

“People in Ukraine go to work while bombs are being dropped. Let that sink in…” We gather, fellow leaders, in a time of unprecedented uncertainty. Inflation gnaws at profit margins. Supply chains remain tangled, a Gordian knot of geopolitical risk. A potential recession looms like a specter at the feast. And, to add insult to