The strongest distributed operations do not just deliver, they become partners their stakeholders trust to help steer. This case study shows how one operation built that partnership through structured governance, turning at-risk relationships into its strongest advocates: a 40 percent rise in actionable feedback and a 10-point gain in Net Promoter score.
Most organizations protect a slipping strategic account by starting with cost. The correct sequence runs the other way. A Bestshoring case study in Customer Program Management.
The 30th Annual SSOW Americas convenes in Orlando March 16-19. On Wednesday, March 18, Johnnie Moore serves as IDG Co-Facilitator on AI Governance, Panel Moderator for the GBS Scope Expansion discussion, and Track Chair for the afternoon program featuring CSL Behring and McCormick case studies. Here is what the agenda reveals about the design decisions GBS organizations need to make now.
Bestshoring is not a location. It is the architecture that governs where work lives, who does it, and how it is organized. This visual framework makes the hierarchy clear.
A Bestshoring Case Study in Digital & AI Readiness Milestone updates fragmented across your network. Some through EDI. Most manual. Every location doing it differently, on their own timeline. The result: stale data, missed exceptions, reactive firefighting, and the question that signals your network is running blind: “Where is my freight?” If your customers are
I recently had the pleasure of attending the CSCMP South Florida Roundtable’s panel on Florida’s evolving regulatory landscape. Kudos to Megan Smith, VP of Programs, and the organizing team for bringing Fernando Valle and Amanda Fraser from Colodny Fass to share insights on how legislation, insurance, and local regulations impact logistics operations. One insight from
A Fortune 100 strategic account was supported by four shared service centers with four different operating models. The fragmentation was invisible until it wasn't. Here's how a center of excellence approach delivered 35% SLA improvement and transformed customer confidence.
Why Centralized Rate Quote Management Is a Game-Changer in Air and Ocean Freight In the fast-moving world of freight forwarding, rate quoting often makes or breaks customer relationships and margin protection. Yet many organizations still rely on decentralized processes that vary by region, silo, and even individual employees. That leads to inconsistent pricing, slow responses,
Balancing Innovation, Partnerships, and Performance in the Americas This past Wednesday I had the chance to sit in on the session “The Adaptive Supply Chain: Balancing Innovation, Partnerships, and Performance in the Americas” at Transport Logistic Americas and Air Cargo Americas. Adam Basson of FlexChain Holdings, Megan Smith of PACKgistics, and Richard Richardson of CSCMP
When Technology Moves Faster Than Teams I’d like to recognize Praveena Menon for her recent insights on upskilling and reskilling in today’s rapidly evolving workplace. Praveena brings a unique and valuable perspective to this conversation. As an HR Advisor, Executive Coach, and former Senior Director of HR at DHL Global Forwarding with over 13 years
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The JR Moore Group provides bestshoring strategy for freight forwarders, 3PLs, and logistics providers. Where work lives. Who does it. How it is organized.