• Leading Engagement When the World Feels Like It’s on Fire

    “People in Ukraine go to work while bombs are being dropped. Let that sink in…” We gather, fellow leaders, in a time of unprecedented uncertainty. Inflation gnaws at profit margins. Supply chains remain tangled, a Gordian knot of geopolitical risk. A potential recession looms like a specter at the feast. And, to add insult to

  • Tariff Turbulence: Short-Term Shocks, Long-Term Shifts – Is Your BPO Strategy Ready?

    Having spent years navigating the evolving landscape of logistics and offshoring, I’ve seen how seemingly abstract trade policies can send ripples through supply chains, impacting bottom lines in ways most wouldn’t expect. And right now, those ripples are evolving into waves, directly challenging US BPO strategies. It’s making me wonder, are we all truly prepared

  • It’s the People, Stupid! (And Yes, I Mean You, AI)

    Remember that famous political mantra? “It’s the economy, stupid.” Well, in our brave new world of whirring robots and self-learning algorithms, I’d like to propose a slight, albeit crucial, edit: “It’s the people, stupid.” Yes, I’m looking at you, AI, automation, and all your digital brethren. You’re dazzling, you’re efficient, and you can probably calculate