The Insight Most delivery models were designed for conditions that no longer exist, and the cost of that gap shows up as margin erosion long before it shows up as a decision. Seven strategic triggers signal when a support model has stopped fitting the business it serves, from portfolio shifts and M&A to location viability

The JR Moore Group at SSOW Americas 2025 I’m pleased to share that I will be speaking and moderating at the upcoming Shared Services & Outsourcing Week (SSOW) Americas, taking place in Houston, September 15 to 18, 2025. This year’s theme is particularly timely: how organizations can design and execute global process strategies that not

A few weeks ago, I was on a call with a senior executive at a global logistics firm… someone who’s no stranger to disruption. They were recounting when a sudden port closure sent their team into a tailspin. Freight got rerouted, customer escalations spiked, and their internal support operation was well… completely overwhelmed. Not because

If your logistics operation runs without shared services or a bestshoring strategy, the gap is compounding. Here is why that conversation is worth having now.

Having spent years navigating the evolving landscape of logistics and offshoring, I’ve seen how seemingly abstract trade policies can send ripples through supply chains, impacting bottom lines in ways most wouldn’t expect. And right now, those ripples are evolving into waves, directly challenging US BPO strategies. It’s making me wonder, are we all truly prepared