by Johnnie Moore
Share
by Johnnie Moore
Share

AI isn’t replacing bestshoring, it’s making it smarter, faster, and more strategic. The winners will be those who combine automation + location strategy + human talent to build resilient, scalable operations.
Lets talk about it…
- How many of your “mission-critical” processes are still stuck in legacy locations simply because no one’s had the time (or courage) to move them?
- Is your organization truly leveraging nearshoring, or are you just renaming low-cost outsourcing without structural transformation?
- How do you know your shared service center isn’t quietly becoming a cost center with diminishing returns?
- What percentage of your support operations are run from the location that’s best for performance, not just legacy or convenience?
- If you had to start over, would you build your current shared service model again, or would you call someone like The JR Moore Group first?
Please share comments below, we would love to know your thoughts…
Also feel free to schedule your 45 min complimentary strategy session.
Where This Fits
AI raises the ceiling on what a delivery model can do. It does not fix a model that was never designed, which is what bestshoring readiness measures.
STAY IN THE LOOP
Subscribe to our free newsletter.
Leave A Comment
Every successful offshore location gets more expensive because it works. Why the next city restarts the clock, and why the decision belongs at the task level.
The model promised one thing and the operation is delivering another. Every fix so far treated a symptom. Take the picture of what is actually going on first.
The strongest distributed operations do not just deliver, they become partners their stakeholders trust to help steer. This case study shows how one operation built that partnership through structured governance, turning at-risk relationships into its strongest advocates: a 40 percent rise in actionable feedback and a 10-point gain in Net Promoter score.
Most organizations protect a slipping strategic account by starting with cost. The correct sequence runs the other way. A Bestshoring case study in Customer Program Management.

