The world’s top 3PLs know that the real cost savings don’t come just from moving freight faster, they come from how well you structure your support operations behind the scenes.

When  recently ranked the world’s leading third-party logistics providers by their combined Shared Service Center (SSC) and 3rd party BPO footprint, not just raw revenue.

Why? Because these operations quietly determine how scalable, resilient, and profitable a 3PL really is.

Who’s Leading the Pack?

Here’s a quick look at how the top 10 global 3PLs stack up when you factor in how mature and diversified their SSC and BPO models really are:

Top Tier:

• DHL Supply Chain, Industry benchmark for mega regional hubs (Philippines, India, Eastern Europe, LATAM) and hybrid partnerships.
• Kuehne + Nagel, Strong nearshore and offshore SSCs plus hybrid BPO usage.
• DSV A/S (incl. DB Schenker), Rapidly scaling hybrid model since the Schenker integration.

Middle Tier:

• C.H. Robinson, UPS Supply Chain Solutions, Expeditors, More captive-focused, but with room for smart diversification or nearshore pilots.

Emerging/Decentralized:

• Sinotrans, Nippon Express, Geodis, Ceva Logistics, Growing SSC maturity, but more fragmented or regionally locked, big upside if they modernize.

What’s the Opportunity?

A well-designed SSC and BPO strategy can help you:

• Improve service levels without blowing up your cost base.

• Handle spikes in demand or market shocks with fewer surprises.

• Free up your best people to focus on growth, not daily fire drills.

But the flip side is true too: the wrong footprint can quietly become a hidden cost center that slows you down just when your customers expect you to move faster.

What Should 3PL Leaders Do Next?

If you haven’t pressure-tested your shared services footprint in the last 3 to 5 years, now’s the time. The best players aren’t asking, “Where’s the cheapest labor?” anymore, they’re asking, “What’s the smartest mix of nearshore, offshore, and in-house, so we’re resilient no matter what happens next?”

How The JR Moore Group Can Help

At The JR Moore Group, we help 3PLs, freight forwarders, and supply chain leaders answer exactly that question, with clear, practical roadmaps for bestshoring, SSC optimization, and real-time nearshore pilots that work.

If you’d like an honest look at whether your current footprint is still fit for purpose, or if you’d build it differently today, let’s talk.

Connect with us today to get started.

* The following is provided by Supply Chain & Logistics Management – Logistics Guide

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