A 5-Minute Strategic Diagnostic
Is the Model You Built Still the Model You Need?
The Bestshoring Readiness Health Check™ (BRHC™) is a 20-question diagnostic for executives whose organizations already run shared services, BPO, or distributed delivery operations. In about 5 minutes it scores your operating model across the Six Dimensions of Bestshoring Readiness, shows you where the design is holding and where it is quietly costing you, and returns a prioritized 30, 60, and 90 day view of what to do next.
The instrument was built by Johnnie R. Moore Jr., Founder and CEO of The JR Moore Group, Inc., who brings 38 years in logistics and supply chain, 28 of them at DHL Global Forwarding, where he scaled the shared services for the Americas to 1,300 FTEs and developed global frameworks adopted across a network of nearly 6,000 employees worldwide.
If your organization has no shared services or BPO footprint yet, you are asking a different question. The Bestshoring Readiness Feasibility Checklist™ (BRFC™) is built for that first bestshoring move.
The Health Check
20 Questions Across the Six Dimensions
Answer each question honestly based on your current state. Mark Yes or No. Your Yes answers total automatically to determine your readiness band.
Are you managing today’s priorities or yesterday’s design decisions?
Has your service delivery model been reassessed against the company’s current strategy in the last 24 months?
Are you confident the original rationale for your current service delivery model still applies today?
Is there a clear trigger process for evaluating when your model needs adjustment or realignment?
Is your structure delivering value beyond cost reduction?
Are your shared services or BPO partners contributing to business outcomes beyond cost savings (resilience, agility, scalability)?
Do you have a clear view of which functions are strategic, transactional, or can be further optimized?
Can your delivery model flex to adapt as the business pivots or expands into new markets?
Does your people model strengthen or strain service delivery?
Are leadership, internal champions, and delivery teams aligned on objectives and success measures?
Do you see signs of cultural friction, high turnover, or resistance that compromise service delivery?
Is your talent pipeline designed to meet future needs, including roles that work alongside automation and AI?
Is your governance a foundation for agility or a barrier to change?
Are accountability and decision rights clearly defined and consistently enforced across all delivery regions and vendors?
Do you have safeguards against vendor lock-in and overdependency on a single location or provider?
Are compliance, data security, and technology risk frameworks strong enough to address AI, automation, and emerging digital standards?
Does your model enable or hinder the business it serves?
Do your current structures improve decision-making speed and agility in the markets you serve?
Are customers (internal or external) experiencing clear benefits in quality, service, or responsiveness?
Is your delivery model positioned to support evolving commercial priorities and supply chain realities?
Are you positioned to leverage AI, or will it expose your gaps?
Have you embedded automation at scale to eliminate inefficiency and redundancy across global functions?
Is your technology stack adaptable and open to new platforms, integrations, and AI-driven solutions?
Do you have a defined strategy for how Generative AI and Agentic AI will augment (not replace) your people and processes?
Are you confident your governance model addresses the compliance, ethical, and data protection challenges that come with AI?
Have you assessed how AI and automation will change the scope, structure, or location of work within your shared services operation?
Your Readiness
Where You Stand
0 / 20
30 DAYS
60 DAYS
90 DAYS
A score is a snapshot; the conversation is where it becomes a plan. The natural next step from a completed Health Check is a Diagnostic conversation: 45 minutes, your results on the table, with someone who has seen the pattern before.
